We seek to recruit a competent Camp Manager to join our client who runs a group of luxuries camps.
Job Summary:
Under the direction of the Operations Manager, the Camp Manager is responsible to manage property operations on a day to day basis of a single property to assure optimum performance and continual improvement in the four Key Result Areas (guest service, employees, property appearance, and profit/financial control. Coordinates, directs and manages the staff and everyday camp operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.
Main responsibilities
- Deliver excellent customer service, at all times, ensuring guests' comfort and safety
- Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
- Assist in keeping the camp clean and tidy, at all times
- Deal with customer complaints in a professional manner
- Complete all daily administration tasks as required
- Ensure that all tents and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet our standards
- Maintain the correct handling of all soiled linen and ensure that every tent has the correct bedding and relevant number of towels
- Report any faults or damage in any of the tents or camp facilities immediately to the operations manager and maintenance manager
- Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required
- Complete regular checks on portable electrical appliances
- Be accountable for all relevant product delivery and stock management (mainly, laundry, food items, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation
- Manage and maintain effective and efficient use of all operations equipment in line with company policy
- Provide reports, as required, for senior management
- Maintain effective communication, at all times, among the team and head office
- Complete rotas for your team weekly; manage and maintain correct staffing levels in line with targets and business levels
- Ensure that the muster roll is kept up to date and manage absence and lateness, in line with company policy
- Complete all required health and safety/fire checks on time
- Be responsible for evacuation, in cases of emergency, acting as first point of contact for the team, guests and the emergency services
- Report any security issues to the operations manager immediately
- Always adhere to all company policies and procedures and licensing laws
- Be involved and contribute at team meetings
- Carry out instructions given by the management team and head office
Academic and Trade Qualifications
- Hotel Management degree\diploma from a reputable institution
- Food and beverage qualifications are desirable though not a must
- MS office suite
Working Experience
- Over 5 years of progressive hands-on experience in a busy 3 to 5-star hotel or tented camp.
Personal Qualities and Behavioral Attributes
- Customer focus with a warm friendly personality
- Ability to work unsupervised in a busy environment
- Ability to prioritize duties
- Honest and reliable
- Build and maintain good relationships with all team members
- Be able to communicate well with people of all levels
- Ability to develop self and others
- Ability to welcome and embrace change, with a positive attitude
- Good judgment skills with the ability to plan ahead
- Able to create and work within budgets